NHS Supported Patient Transport

Call 0345 155 1009 (local rate call charges apply)


You may be eligible for NHS Supported Patient Transport if…
  • You are currently too unwell to use a car or public or community transport
  • You need skilled help to leave you home
  • You require extra support on the journey
How to book 
  • You can call the Patient Transport Advice Service on 0345 155 1009* Local rate call charges apply.
  • Patients are encouraged to book between 2 weeks and 48 hours ahead of their appointment.
  • Patients will be asked a set of questions to assess their eligibility each time they book.
  • If appointments are cancelled or changed make sure travel plans are also changed.
  • If you wish to appeal against a decision, please ask to speak to the service manager.

Help with health costs

  • On a tight budget?
  • Need help with health costs?

Prescription Charges - Travel Costs - Eye Tests - Dental Charges

You may qualify for help with health costs if you and your family receive:

  • Income Support
  • Income based Job Seeker’s Allowance
  • Income related Employment Support Allowance
  • Pension Credit Guarantee Credit
  • Working or Child Tax Credit - NHS Exemption Certificate
  • Universal Credit (not all claimants, check on www.nhs.uk)
  • Low Income Certificate*

*Low Income Certificate - eg. you may be eligible if you are receiving Personal
Independence Payments, a small private pension or if you are a student or carer
with savings under £16,000. To apply, ask for form HC1 at any hospital, job
centre, dentist or opticians.

For more help call Help with Health Costs on 0300 330 1343

web: www.nhs.uk/using-the-nhs/help-with-health-costs/

For any other NHS concerns contact the Patient Advice and Liaison Service (PALS)

Tel 01392 674 806 or 0300 123 1672

Text 07789 741 099 Email PALS.Devon@nhs.net

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Last updated: February 18, 2022