North Devon visiting details


From Friday 20 May 2022 the following visitor guidelines will be in place:

  • Adult inpatients may have two named visitors who may visit for one hour between 11am and 7pm each day, for the duration of the inpatient stay. This can be split into two separate visits for one hour each, or the two visitors can come together for a single one-hour visit. Appointments to visit must be booked in advance by contacting the appropriate ward at least one day prior to visiting.
  • If there are specific reasons of safety – Dementia or learning disability where anxiety would be increased significantly.
  • Inpatients under the age of 18 years old – One parent/guardian only (both parents are permitted in the special care baby unit).
  • At outpatient and diagnostic appointments where a patient may need emotional support they can be accompanied by one person from the same household or support bubble.
  • A patient receiving end-of-life care can receive more than one visitor from the same household or support bubble within a 24 hour period.

NDHT maternity visiting and appointment restrictions

  • One partner or designated individual (no children permitted) is able to attend all ultrasound scans and any subsequent appointments with doctor or midwife. They must remain outside the Ladywell Unit until invited in.
  • One partner or designated individual (no children permitted) is able to attend all midwife appointments in community settings – community hubs and GP surgeries. They must remain outside until invited in.
  • If a woman is being induced, they can have a partner or designated individual attend with them between the hours of 9am and 8pm. Outside of these hours our staff will continue to contact partners and ask them to attend the unit if, due to pain or distress, support is required.
  • One partner or designated individual can visit Bassett Ward between the hours of 9am and 8pm.
  • If a woman is being cared for in labour ward or in theatre, they can have one birth partner with them. This is usually when they are in labour, having a caesarean or in the immediate postnatal period.

We’d like to reiterate that if a mum-to-be is being induced and is in pain or distress, we will contact their partner and ask them to attend, regardless of what time of day it is.

Need to know before you visit

  1. Please do not visit if you or someone in your household has any symptoms of COVID-19 or if you have recently had contact with someone with COVID-19.

    We understand how important visiting loved ones in hospital is but we know that some can feel anxious about coming into the hospital at the current time.
  1. A face covering must be worn at all times, including when entering and moving through an NDHT healthcare setting, unless medically exempt from wearing a mask. One of the best ways to prevent the spread of COVID-19 is to wear a facemask.

Below is some practical advice to prepare for your visit and what to consider when you are visiting:

  • Please bring as few personal belongings as possible with you e.g. bags, handbags, electronic devices, gifts and food for the patient.
  • Visitors should remove outer clothing e.g. coat or jacket; sleeves should be rolled up and hands cleaned.
  • In addition to wearing a face covering some visitors may be required to wear personal protective equipment (PPE). Staff will guide and support you if this is the case.
  • Please do not remove your face covering at any time when visiting, for example to kiss relatives.
  • Adequate social distance must be maintained at all times in all areas of the hospital.
  • We recommend going to the toilet and having had a small drink before visiting to help avoid the need to remove face coverings (or PPE) and put it back on during the visit.
  • Our staff are available to provide any support or comfort during or after the visit, we know this is a difficult time for many people.

Thank you for your understanding and support.

Alternatives to visiting

Video calling

If the patient does not have their own device, we can facilitate a call to friends and family in place of a visit. Please speak with the nurse in charge who will be able to arrange this for you. Please note – calls have to be booked in advance and are subject to availability.

Ready to start your arranged video visit? All you need to do is select the ward below.

Select a ward (please do not enter a waiting room unless you have pre-booked an appointment):

Emailing

If you would like to send letters, drawings or cards to your loved one you can email them to ndht.patientexperience@nhs.net placing “PATIENT COMMUNICATION” in the subject line and adding the patient’s details to the email. Attachments will be printed and delivered to the patient.

We realise that these times can be distressing for patients and their loved ones, and we are sorry that we must restrict visits to hospital to protect patients and staff during the Coronavirus pandemic.

Thank you for your support and understanding

Correct at May 19, 2022

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Last updated: May 20, 2022